Shipping Policy

Shipping Method

We mainly ship our products through the postal service in various countries or regions to ensure reliable and efficient delivery service. Our commitment is to dispatch your order within 24 hours of purchase confirmation during business days.

Delivery Timeline

For shipments within Mainland China, delivery typically takes 3–5 business days. For shipments within the United States (domestic delivery), delivery typically takes 4–7 business days.

For other international regions worldwide, delivery typically takes 10–16 days, depending on the destination. This timeframe does not include customs clearance processing time.

Please note that delivery times are estimates and may vary due to factors outside our control.

Due to ongoing global and regional geopolitical and logistical uncertainties in certain areas in 2026, delivery time commitments may not apply to affected regions, and delays may occur beyond standard shipping estimates.

Tracking and Delivery Confirmation

We understand the importance of monitoring your order’s journey. Therefore, all orders are accompanied by a tracking number and delivery confirmation. This information will be shared with you via email immediately after your order has been shipped, allowing you to track your package’s progress to your doorstep.

Contact Information for Order Issues

If you encounter any issues with your order, whether it’s a delay, damage, or any other concerns, please do not hesitate to contact us at support@koshinemall.com. Our dedicated customer service team is here to assist you with any inquiries or problems you may encounter.

Missing Orders

In the rare event that you do not receive your order, please contact us at support@koshinemall.com with your order ID and a detailed explanation of the issue. We are committed to customer satisfaction and will gladly re-ship your order at no additional cost to ensure that you receive your products.

Shipping Fees

Shipping fees vary depending on the size and weight of your order, as well as the delivery location. The applicable shipping fee will be calculated and displayed at checkout before you complete your purchase.

International Shipping

Currently, we provide global shipping services to customers worldwide. In addition to standard postal delivery, we also offer an optional paid expedited shipping service (FedEx Express) for faster delivery where applicable.

Please note that certain products, due to their formulation, packaging type, or container size, may not be eligible for air transportation. As a result, shipping methods and delivery times may vary significantly depending on the destination region and local logistics conditions.

In such cases, expedited shipping may still be available; however, its impact on delivery speed may be limited due to transportation restrictions or handling requirements in specific regions.

We appreciate your understanding that delivery timelines are influenced by regional logistics differences and regulatory constraints, and may therefore vary across different countries.

Packaging

All items are packed securely to prevent damage during transit. We are committed to environmental sustainability and use recyclable materials wherever possible.

Changes to Your Order

If you need to make any changes to your shipping details after your order has been placed, please contact us immediately. We will do our best to accommodate your request, but please note that changes may not be possible once your order has been processed for shipping.

Refunds and Returns

For information on refunds and returns, please refer to our separate Refund and Return Policy page.

We are dedicated to ensuring a smooth and hassle-free delivery experience for all our customers. Should you have any further questions about our shipping policy, please feel free to reach out to us. Thank you for choosing us for your needs.